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General Manager


 


Job Description:


To run Bootlegger store with a focus on operational efficiency and maximizing profit.


Responsibilities will include, but not be limited to:


Food and Beverage knowledge
  • Level 2 barista
  • Full menu knowledge, Review product quality
  • Intermediate skills to manage a kitchen, including an ability to read a recipe, pre-service preparation and cooking.
  • Able to manage the ordering process, including daily bread, cake, fruit & veg, as well as all bar and kitchen orders.
  • Knowledge of stock quality.
  • A good working relationship with Bootlegger suppliers.
  • Intermediate GAAP knowledge, including capturing invoices, pulling management overview reports, daily stock-takes and daily cash-up procedures.
  • Control operational costs

Staff:
  • Ability to roster staff and ensure punctuality.
  • Staff training and sign off
  • Ability to motivate staff
  • Assist with the disciplinary process when necessary

Service:
  • Respond efficiently and accurately to customer complaints
  • Knowledge of the company’s history and ethos.
  • Recognise the importance of customer satisfaction.
  • Promote the ethos of ATD: Attention To Detail.
  • Ability to pre-empt service problems by managing pro-actively.
  • Lead by example
  • Ability to handle guest complaints
  • Ability to build customer loyalty
  • Ability to perform the duties of any member of staff on the floor in the event of short- staffing or unforeseen circumstances
  • Deliver superior service
  • Coordinate FOH restaurant operations


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