Love our Bootlegger-fix!
I have highlighted my views on a number of occasions so therefore the review is bitter sweet. Love the coffee is why I keep coming back. The service own the other hand is questionable. More value is placed on new customers as opposed to existing (new customer discounts) - I was advised that should you place an order you will also earn rewards on the mobile app - This has not happened with a R 7000.00 order that we placed.
Coffee 4 stars, pods 5 stars, fulfillment and delivery 2 stars. Sat for days on “we are getting your order ready” for stock standard items and was delivered more than a week after purchase.
After buying a foul batch of highly rated coffee beans from Takealot and enduring horrendous customer service, I resolved to go direct with a trusted roaster in Bootlegger. While more expensive, it's worth it - the beans smell as heavenly as they taste. A minor tech support issue was handled quickly and efficiently and I received my order in a handsome Bootlegger box within hours of placing it.
Love your coffee, great for a coffee addict👍😍